• Easy to deploy and fully customisable gradings - you decide how a call is graded
• Dynamic ongoing call handling agent and department lists
• Report on calls, agents, departments, assessor and grading questions
• View only calls meeting a certain grading range

Getting results from your inbound calls

Businesses who generate a percentage of their income via telephone call responses to their advertising must ensure they're maximising their sales potential on these calls. By combining call recording with our detailed grading system, AdMeter allows you to identify weaker performing call handling agents, as well as specific graded areas your business may be struggling with.

What does AdMeter Call Grading offer?

• Allows you to grade all inbound answered calls where call recording is available
• View and assess calls meeting a certain grading criteria
• Review and grade caller experience at your own convenience
• Multiple assessors can grade calls
• Easy to create & fully customisable gradings
• Ongoing, dynamic call handling agent and department lists
• Detailed reporting

How can Call Grading from AdMeter benefit your business?

• Improve customer service
• Identify weak and strong areas of your departments and/or call handling agents
• Assess your staff's call handling and/or sales skills
• Identify training needs
• Increase efficiency and sales